We are committed to providing you with customer service of the highest quality. It is our responsibility to promptly and accurately respond to your questions, while personally supplying you with the assistance you need. To allow us to quickly get back to you with the precise solution, please be as explicit as you can in describing the problem you encounter. In some cases, we’ll contact you for more details, and your patience will greatly be appreciated*.

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*Please follow the explanations below for a quick test, and then send us the resulting text file (*.txt):

        1. Go to Start, click Run, enter Dxdiag.txt, and click OK.
        2. On the Display tab, Directx Feature should appear available.
        3. Click Test DirectDraw and follow the instructions.
           Next, repeat for Test Direct3D and Test AGP Texturing. 
        4. Once you completed, click Save All Information.
           When asked, save the Dxdiag.txt file and send it to us be email with your details.